Strive to astound every customer by exceeding their tangible aspiration and making their success our mission orchestrated by obsessive, committed and dependable team, great customer experiences and services.
To become the global benchmark for customer delight.
Every project we have completed so far came to us with a set of challenges, including seemingly impossible deadlines. Each time, our teams have risen to the challenge, and gone above and beyond their call of duty to deliver results that not just met but exceeded client expectations. Whether it was extra time, extra effort or extra attention, the team gave it all, and they did so happily. The team's USP is their cusp of creativity and problem solving abilities, which help identify potential roadblocks and find creative solutions for them. It is due to their amazing work that we have delighted every client we have had so far, and we are confident of delighting them in the future.
As an organisation we want to do more than meet SLAs and grow our business. We believe it is our duty, as individuals and as an organisation, to do some good in the world, and make an impact on society, not just our employees or clients. To that end, we have a policy of One-Day-No-Work twice a year, in which we contribute our man hours towards Corporate Social Responsibility. We have charitable undertakings, in which we volunteer our time to organisations that work with various needy sections of society, understand their needs and challenges, and offer whatever support we can. We also take part in non charitable social causes, e.g. Swach Bharat Abhiyaan, which can benefit society at large.
We believe in the idea that the way to satisfied and happy customers is through happy employees, and we know it takes a lot more than a just a great salary to achieve that. We have undertaken several key initiatives to make UDM Global more employee centric in the coming years, with a host of tangible and intangible benefits. On the tangible front, we have a policy of compulsory paid leave, to ensure each employee gets time off from their regular work-life and come back to us rejuvenated. We also have one-to-one meetings with each employee on a regular basis to understand their needs and aspirations, in order to find out how best we can align those to the work they are doing. On the non tangible side, we have Employee Engagement Plans, which run the whole gamut from Employee Satisfaction to Employee Well Being. Every month, 10% of employee work hours are put into activities that are of interest to them, though they have nothing to do with their specific technical areas of expertise. We have soft skill trainings to help our employees develop skills besides those they were hired for. For example, we have language training to teach our employees Kannada and French. In the pipelines are trainings in blog writing and digital marketing, which we hope will help them market their own organisation, when they decide to launch their own start-ups someday. Our current attrition rate is a mere 1% and we aim to cut this down further, going ahead.
" We are very satisfied with our relationship with UDM Global. They are professionals, hard workers and they help us to achieve any new idea that we come up with for our product. Thank you for your outstanding support and flexibility over the years. "
" I am very impressed by the quality of the team working on our project. Not only is the code top quality which many development houses can write but the team displays a real understanding of our issues and comes to the table with suggestions and ideas that are very impressive. They never “just accept” what we tell them,they always question if what we are suggesting is the best way to approach the problem. This has led to a better overall product, and one that we are very confident in moving forward. If I had to do it all over again, I would select UDM as our outsourcing provider again. "
" UDM has been providing Managed Services on the AWS Cloud platform for desiredesire.com for more than a year. They’ve been managing the applications effectively based on agreed application performance and service SLAs. They have proactively solved issues impacting the business and handled the continuous releases of the applications without downtime. "